Refund policy

Refunds on items eligible for return are accepted within 30 days of receiving your order.

To be eligible for refund or exchange, items must be in new condition, unworn, unwashed, and all tags attached to every item. Clearance items are not eligible for return or exchange.  Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued.  Returns and exchanges are accepted 30 days after receiving your order. 

If you are returning from the US and opted for the $1.98 USD option that provides free returns for store credit along with exchange protection during the initial checkout, there will be no charge for returning your order.

You will have the opportunity to initiate a return for either store credit or an exchange using our
Returns Center and will be provided with a prepaid shipping label.

However, if you did not select the option for exchange protection during the initial checkout, you will be responsible for the cost of the return shipping label.

A friendly reminder that all items purchased with a discount of 25% or marked Final Sale cannot be returned or exchanged. Outbound shipping fees are not refundable.

After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically canceled.  

Returns are sent to:

Be Juliet Returns

BNC-KYRTAK
600 Grand Ave #100
Oakland, CA 94610
United States
(415) 298-5015

International Returns

If you are located outside of the US please contact support@bejuliet.com for your return authorization number. Please note that all international customers are responsible for shipping charges including duties and taxes. When returning items back to Be Juliet, we recommend adding insurance with tracking to ensure your package arrives at our facility.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@bejuliet.com.